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Free delivery over 200 AED | Cash on Delivery & Secure Card Payments
Zarrar Medical Herbs
Our Policies

Billing Policy

Last updated: November 5, 2025

This Billing Terms & Conditions policy explains how Zarrar Medical Herbs Trading CO. L.L.C. handles payments, charges, and security on zarrarmedicalherbs.com. By placing an order, you agree to the terms below.

See also our Shipping Policy, Privacy Policy, and Returns & Refunds Policy. For payment assistance, visit our Contact Us page.

Accepted Payment Methods

We offer secure online and offline payment options to ensure a smooth checkout experience.

  • Credit/Debit Cards: We accept Visa, MasterCard, and Apple Pay. All online payments are processed securely through our trusted payment partner, Ziina.
  • Cash on Delivery (COD): You may pay in cash when your order is delivered. Please have the exact amount ready for the courier.

Currency & Pricing

  • Currency: All prices listed on our website are in United Arab Emirates Dirham (AED).
  • Taxes: All product prices include applicable VAT unless otherwise stated at checkout.
  • Shipping Fees: Shipping is calculated at checkout. Orders under 200 AED incur a flat fee of 30 AED, while orders over 200 AED are free.

Payment Security

We take your security seriously. Our website is encrypted using Secure Socket Layer (SSL) technology to protect your personal information.

  • No Card Storage: We do not store your credit or debit card details on our servers. All card transactions are handled directly by the Ziina payment gateway, which adheres to strict banking security standards.

Billing & Charges

  • When you are charged: For credit/debit card orders, your card will be charged immediately upon completing the checkout process.
  • Bank Statement: Charges on your bank statement will appear as “Zarrar Medical Herbs” or similar.
  • COD Validation: For Cash on Delivery orders, we may contact you via WhatsApp or phone to confirm the order before dispatch.

Payment Disputes & Refunds

If you believe there is an error in billing or need to request a refund, please contact us immediately.

  • Refund Method: Refunds are processed to the original method of payment. For COD orders, refunds may be issued via bank transfer or store credit.
  • Processing Time: Refunds generally take 5–10 business days to reflect in your account, depending on your bank’s processing time.

Questions

For any billing inquiries or issues with payment, please contact our support team via our Contact Us page.