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Free delivery over 200 AED | Cash on Delivery & Secure Card Payments
Zarrar Medical Herbs
Our Policies

Shipping Policy

Last updated: November 5, 2025

This Shipping Policy explains how Zarrar Medical Herbs Trading CO. L.L.C. ships products sold on zarrarmedicalherbs.com across the UAE and the Gulf Cooperation Council (GCC). It covers delivery charges, processing times, estimated arrival, address changes, courier delays, and related customer responsibilities.

See also our Returns & Refunds Policy, Billing Policy, Privacy Policy, and Terms & Conditions. For direct assistance, visit our Contact Us page.

Where we ship

We ship to all addresses within the United Arab Emirates (UAE) and across GCC member states. Deliveries are handled by reliable courier partners to ensure safe and timely arrival.

Delivery charges

  • Free Delivery: Orders above 200 AED qualify for free delivery anywhere in the UAE or GCC.
  • Standard Shipping: Orders below 200 AED will incur a flat shipping charge of 30 AED. Shipping charges are subject to change, and the final cost displayed during checkout will be considered accurate and binding.

Order processing and cutoff

  • Processing days: Monday – Saturday.
  • Daily order cutoff: 4:00 PM. Orders placed after this time may be processed on the next working day.
  • For Cash on Delivery (COD) orders, we will contact you to confirm your order. An order proceeds to fulfillment only after confirmation.

Estimated delivery times (after dispatch)

  • UAE: Estimated next-day delivery after dispatch.
  • GCC: Estimated delivery within 48 hours after dispatch.

Address accuracy, changes & failed deliveries

If you supplied an incorrect delivery address, please contact us immediately via the Contact Us page. If the parcel has already been dispatched, any additional charges to redirect or re-deliver will be borne by the customer unless the error was ours.

Shipping partners & delays

We work with trusted third-party couriers. While we aim to meet estimated delivery times, delays may occur due to customs holds, force majeure (for example, severe weather or natural disasters), or courier service interruptions.

In such events, we will act as your advocate and coordinate with the courier to resolve the issue promptly. For questions about a delayed shipment, see Contact Us or check our Returns & Refunds Policy for related procedures.

Extra charges, cancellations & modifications

If extra delivery charges are required (for example, customs duties, remote-location surcharges, or re-direct fees), we will contact you before proceeding. We reserve the right to cancel or modify an order, or change the delivery method or cost, when unforeseen circumstances prevent the original arrangement. See Terms & Conditions for more information on cancellations.

How we contact you about delivery

We will use the contact information you provide at checkout. For quick updates, we may attempt WhatsApp or phone calls in addition to email. For full contact options, visit Contact Us.

Questions

For shipping inquiries, please use our Contact Us page so our team can respond quickly and manage courier communications on your behalf.