Privacy Policy

Last updated: November 5, 2025

This Privacy Policy explains how Zarrar Medical Herbs Trading CO. L.L.C. collects, uses, shares and protects personal data when you visit zarrarmedicalherbs.com or purchase our products. It also explains your rights in relation to your personal data under applicable UAE and regional data protection rules.

For related information, see our Shipping Policy, Billing Policy, Returns & Refunds Policy, and Terms & Conditions. To exercise your rights, contact us via the Contact Us page.

What personal data we collect

Account & order information: name, delivery address, email, phone number, order details and purchase history.
Payment data: we do not retain full payment card details on our servers; payments are processed by third-party payment providers.
Technical & usage data: IP address, device and browser information, cookies and analytics to operate and improve the site.
Customer service data: any messages and files you share with us via email, WhatsApp, phone or the website.

Why we process personal data

To process and deliver orders, confirm purchases and manage returns and refunds (see Returns & Refunds and Shipping).
To communicate order and delivery updates, and to contact you about customer service queries.
To operate, secure and improve our website, prevent fraud, and comply with legal obligations.
Where you have given consent, to send marketing messages, you may withdraw consent at any time via the Contact Us page.

Legal basis and regional compliance

We process personal data where necessary to perform a contract with you (for orders), to comply with legal obligations, to protect legitimate business interests (for fraud prevention and security), or where you have provided consent. Our practices follow applicable UAE personal data protection rules and regional e-commerce standards to the extent they apply to our operations.

We share personal data only with trusted third parties where necessary for our operations, including shipping and courier partners (for delivery), payment processors and fraud-prevention services, and technical service providers such as hosting, analytics and email delivery. We do not sell your personal data to third parties. See Terms & Conditions for general site terms.

International transfers

Some service providers we use are located outside the UAE. When we transfer personal data outside the UAE we take appropriate safeguards to protect personal data in line with applicable law. To make a request about data transferred internationally, use the Contact Us page.

Data retention

We retain personal data only as long as necessary to fulfill the purposes described (for example to complete orders, handle returns, comply with tax or accounting rules, and respond to legal claims). Retention periods are determined by the type of data and applicable legal obligations. For questions about retention, contact Contact Us.

Your rights

Subject to applicable law, you may have the right to access, correct, erase, restrict or object to processing of your personal data, to request portability of your data, or to withdraw consent. To exercise these rights use the Contact Us page.

Cookies & tracking

We use cookies and similar technologies for essential website functionality, analytics and to improve your experience. You can manage cookie preferences through your browser. For privacy-related queries or to request data deletion, use the Contact Us page.

Security

We implement reasonable technical and organisational measures to protect personal data. However, no online system can be guaranteed completely secure; we cannot guarantee absolute protection of data transmitted or stored online. For complaints or security concerns contact Contact Us.

Children

Our services are not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such data, contact Contact Us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. Updated policies will be posted on the site with a revised “Last updated” date. For questions, use the Contact Us page.