Returns & Refunds Policy

Last updated: November 5, 2025

This policy explains when you may return products to Zarrar Medical Herbs Trading CO. L.L.C., how to submit a return, the inspection process, and refund timing. It applies to purchases made at zarrarmedicalherbs.com and is aligned with regional consumer protection rules.

See our Shipping Policy, Billing Policy, Privacy Policy, and Terms & Conditions. To start a return, use the contact options on our Contact Us page.

Return eligibility

We accept returns only for items that are returned in their original, unopened, and manufacturer-sealed condition, and that meet at least one of the following criteria:

• Damaged in transit (for example, crushed, leaking, or visibly damaged on arrival).
• Incorrect item received (an item different from what you ordered).
• Item is expired (expiry date is visible on the external packaging at delivery).

Please note: We do not accept returns for “change of mind” or if you ordered the wrong item by mistake.

Timeframe to send returns

To be eligible for a return, you must send the item back to us within 15 calendar days from the delivery date. It is the sending date (postmark/dispatch evidence) that determines eligibility; delivery time for the return shipment may be longer depending on courier speed. For guidance on shipping returns, refer to our Shipping Policy.

How to request a return

1. Open a return request via the Contact Us page and provide your order number plus photos or other evidence (for example: photos of damaged packaging, expiry date, or the incorrect product).
2. Wait for our return authorization. Do not discard the item or its packaging until you receive instructions.
3. If your return is authorized, we will provide instructions for collection or approved drop-off points.

Inspection & approval

Returned items are inspected upon receipt. If the inspection confirms the eligibility criteria, we will approve the refund. If an item is opened, used, or the seal/manufacturer packaging is broken and it does not meet the damaged/incorrect/expired criteria, the return may be rejected.

For privacy-related processing of returns documentation, see our Privacy Policy.

Refunds

• Once a return is approved, refunds are processed to the original payment method.
• Refund processing time: refunds will be issued within up to 14 working days from the date the returned item passes inspection; the time to appear in your account may vary by payment provider.
• Return Shipping Costs: We cover return shipping costs if the return is due to our error (damaged, incorrect, or expired item). However, if a return is necessary due to customer error (such as an incorrect delivery address provided at checkout), the shipping costs will be the responsibility of the customer.

Restocking Fees

• We do not charge a restocking fee for eligible returns.

Replacements & exchanges

If you received the wrong item or an item that arrived damaged, we will, where possible, provide a replacement at no extra cost. If a replacement is unavailable, we will offer a refund or store credit at your choice. Contact Contact Us to arrange replacements.

Non-returnable items

Items that have been opened, used, or have broken seals are not eligible for return unless they meet the damaged, incorrect, or expired criteria described above. As stated, we do not accept returns for change of mind.

Questions

For questions about returns or to begin the returns process, please visit our Contact Us page and include your order number and photos or other evidence to speed handling.